Baptist Health believes it is important that you take an active part in your health care. It is for this reason that we have made this list of patient rights and obligations available to you. By becoming familiar with these points, you can become more involved in your care and act as an important part of the health team. If you have any questions or concerns about your rights and obligations, please contact us.
If any of our facilities have any concerns about patient care and safety, the Joint Commission invites you to contact your Baptist Health representative first (see contact information).
If you believe the concern has not been resolved, please notify the Joint Commission in writing to the Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181. At www.jointcommission.org using the “Report a Patient Safety Event” in the “Action Center” on the home page of the website.
Patient rights
As a patient, you have the right to:
- Be treated with courtesy and respect for your cultural, psychosocial, spiritual and personal values, beliefs and preferences, as well as with respect for individual dignity and the protection of privacy and information secrecy within the framework of the law;
- a quick and adequate response to questions and requests;
- know who provides medical services and is responsible for your care;
- Know what patient support services are available, including access to a phone for personal calls, interpreters, translators, and resources for the disabled;
- impartial access to medical treatment or housing regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socio-economic status, gender, sexual orientation and gender identity, or expression or sources of payment;
- Treatment of an emergency medical condition that is made worse by failure to receive treatment;
- know what rules and regulations apply to your behavior;
- Receive information on diagnosis, prognosis, planned course of treatment, benefits, risks and alternatives;
- Involve your family in decision-making with the permission of you or your surrogate mother;
- adequate assessment and management of your pain and participation in pain management decisions;
- be free from shackles unless necessary for your safety or to prevent injury to others;
- initiate or change a living will;
- participate in decisions about your end-of-life care with competent consideration of your physical, psychosocial, spiritual and cultural needs;
- refuse any treatment unless otherwise provided by law;
- Know whether medical treatment is intended for a clinical trial and give your informed consent or refusal to participate in experimental research;
- receive information and advice on the availability of known financial resources for your care upon request;
- Know, upon request, prior to treatment, if the health care provider or facility accepts the Medicare Allocation Rate if you are eligible for Medicare;
- to receive, upon request, a copy of a reasonably clear and understandable detailed invoice and to have the fees explained to you;
- Access to the ethics committee and the opportunity to participate in the ethical resolution process. Contact the ethics committee through the hospital operator by dialing “0”;
- expect adequate safety, as hospital practice and the environment permit;
- consult a specialist at your request and at your expense;
- receive a full explanation of the need or alternative of a transfer (the transfer must be acceptable to the other entity);
- Be informed by your health care provider of ongoing health needs after you are discharged;
- make a complaint or complaint regarding the safety, quality of care, or a violation of your rights as set forth in Florida law through the complaints process at this Baptist Health facility with the appropriate state licensing agency or the Joint Commission.
Information about access to protective services when you are in physical danger or have been abused, neglected or exploited by anyone, including family members, visitors, other patients, employees, students or volunteers. Contact the social worker through the hospital operator by dialing “0”; Receive an adequate medical cost estimate upon request prior to treatment;
Contact the hospital’s guest care department and / or the hospital’s care manager via the hospital operator by dialing “0”. Write or call the Agency for Healthcare Administration, Consumer Assistance Unit, 2727 Mahan Drive, Tallahassee, FL 32308. Phone: 888-419-3456.
Baptist Health is committed to addressing your concerns about patient care and safety and encourages you to contact the hospital patient experience office and / or the nursing director through the hospital operator by dialing “0”.
Write or call the Agency for Healthcare Administration, Consumer Assistance Unity, 2727 Mahan Drive, Tallahassee, FL 32308. Phone 888-419-3456.
The Joint Commission, Baptist Health’s hospital and outpatient accreditation agency, can be contacted by filing an online complaint at JointCommission.org or by writing to The Joint Commission, Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook. Contacted Terrace, IL 60181. At www.jointcommission.org, click the “Report a Patient Safety Event” link in the “Action Center” on the website home page.
Duties of the patient
As a patient, you are responsible for:
- Providing accurate and complete information about current physical ailments, past illnesses, hospital stays, medications and other matters related to your health;
- Report any unexpected changes in your condition to your doctors and nurses;
- Report your pain and work with staff to manage your pain;
- Ask questions if you don’t understand your treatment or what is expected of you;
- according to the treatment plan recommended by hospital staff and / or doctors;
- Your actions if you refuse treatment or do not follow instructions from the healthcare provider;
- careful consideration of your wishes for terminal care and their communication through living wills;
- Providing accurate insurance and payment information to the hospital and doctors at the time of registration or service;
- Compliance with hospital rules and regulations pertaining to patient care and conduct;
- ensure that your health care financial obligations are met as soon as possible; Be considerate of the rights of other patients and hospital staff and help control noise and visitor numbers;
- Respect for other people’s property and the hospital;
- Keep appointments and, if this is not possible for any reason, notify your doctor or doctor’s office;
- Protection of your property (valuables should be sent home or to the security office).
References:
- Florida Statute
- Joint commission for the accreditation of health organizations
If you have any questions or concerns about your rights and obligations, please call the Office of Patient Experience at one of the following numbers or dial “0” outside of business hours and ask for the Nursing Manager.
Baptist Children’s Hospital: 786-596-6527
Baptist Hospital: 786-596-6527
Baptist Outpatient Services: 786-596-3750
Doctors Hospital: 786-308-3193
Homestead Hospital: 786-243-8057
Mariners Hospital: 305-434-3646
South Miami Hospital: 786-662-5046.
West Kendall Baptist Hospital: 786-467-2107.
Children’s rights principles
At Baptist Health, we believe children are entitled to high quality, compassionate medical care that respects their privacy and dignity. We also know that families play a vital role in a child’s recovery from illness or injury. We know that good communication with children and their loved ones gives them the information they need to make good decisions that will help them feel more comfortable. All of this is part of providing the best possible care for the children and families who depend on us.
Through a child’s eyes:
- Call me by name and introduce yourself.
- Get to know me and my family. Our needs are different from those of your other patients.
- Understand that it’s okay for me to cry or express my sadness, anger, loneliness, or hurt.
- Explain what is wrong with me and what will happen to me … so that I can understand.
- Assure my parents that I will be cared for by nurses, doctors, and other health professionals with experience in childcare at Baptist Children’s Hospital.
- Listen when I have something to say. Answer my questions and be honest with me.
- Remember that I love to play and learn and try to give myself the opportunity to do both.
- Include me and my family in my care and give me choices if you can.
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