Visitor Engagement Educator – Q Metropolis Metro

Guest Engagement Teacher
$ 32,703.00 – $ 51,904.00 annually
Randolph County, NC
Order type
Permanent full time
Natural and Cultural Resources Department
order number
21-06243 ZOO60033365 – 2
Shut down
07/21/2021 5:00 p.m. Easter
Department / Section
Position number
Settings area
$ 32,703- $ 35,786
job description
*** Salary Grade GN07 – Recruitment Range – $ 32,703 – $ 35,786 ***
***** The job offer depends on passing a recruitment test, which is carried out by the assigned provider. *****

Learn more about the NC ZOO:
Find out more about employee benefits:
REPOST applicants have to reapply.

Description image for Guest Engagement Educator
Main purpose of this position:
The NC Zoo is looking for an enthusiastic guest engagement educator for the nature conservation / education / science department. This position is responsible for developing, presenting, coordinating and evaluating free and paid on-site and virtual educational programs for a complex and dynamic audience, including the general public, zoo guests and stakeholders. Program messages include conservation, animal welfare, and wildlife science, and typically focus on the North Carolina Zoo’s stories and programs.

The main tasks include the preparation, presentation and evaluation of public, scouting and afternoon programs with live ambassador animals and biofacts. Successfully recruits, trains, and evaluates seasonal educators and volunteers for exam stations, pop-up programs, revenue generating programs, and seasonal educational attractions. The maintenance and inventory of the biofacts of the program is the responsibility of this position.

Position also coordinates and organizes the educational program aspects of the North Carolina Zoo’s special events, including developing activities, organizing staff and volunteers, and collecting all materials needed for the events. Position will also help with writing text for interpretive signs throughout the park and for additional media like social media.

The position will mentor staff and volunteers in presentation skills and coach team members in appropriate techniques.

Job requirements:

You need to be able to keep a rotating schedule that includes weekends, holidays, and hours outside of normal work shifts.

Required to participate in North Carolina Zoo’s occupational health program, vaccinations, and regular health exams.

Main purpose of the organizational unit:
The North Carolina Zoo exists for the enjoyment, education, and inspiration of all North Carolina citizens and visitors to the zoo. The zoo’s mission is to promote understanding and commitment to protecting wildlife and wild places around the world by recognizing the interdependence of humans and nature. The zoo shows, preserves and protects representative examples of natural beauty, plant and animal species and ecological features of the North American and African regions of the world through the presentation of living animal exhibits from these regions.

Department information:
The Department of Natural and Cultural Resources (DNCR) vision is to lead the way in using the state’s natural and cultural resources to build the social, cultural, educational and economic future of North Carolina. Our mission is to improve the quality of life by creating opportunities to experience excellence in art, history, libraries, and nature throughout North Carolina. The department works to stimulate learning, inspire creativity, preserve the state’s history, preserve the state’s natural heritage, promote recreational and cultural tourism, and promote economic development. Our goal is to promote equity and inclusion among our employees and our programs to reflect and celebrate the diverse population, culture and history of our state by building engagement with diverse individuals and communities. We encourage you to apply to become part of our team.

Knowledge, skills and abilities / competencies
** In order to have your professional career and certificates credited, you must provide the information in the application form. Any information that is left out in the application form, in the section on the text of the curriculum vitae or in an appendix will not be taken into account for qualifying credit. **

Proven work experience developing, implementing and evaluating interpretation programs with an emphasis on conservation education and science, animal welfare and wildlife science.

Proven work experience with live animals, biofacts, educational props, and other standard educational equipment in successful programs.

Extensive work experience in developing educational components of special events and coordinating and organizing special events.

Proven work experience with a combination of digital still cameras, digital video cameras, iPhones, iPads, microphones and / or video editing software.

Proven work experience writing and reviewing interpretive text such as animal habitats or other exhibits, or writing interpretive text for social media and other similar media, including brochures or posters.

Proven communication skills, which may include guest interactions and / or public speaking with a wide variety of groups and groups of different sizes and ages.

Proven experience with MS Office including MS Word, Excel, PowerPoint and Outlook.
You must have good hearing, good eyesight, a loud and clear speaking voice, and the ability to safely lift 30 pounds.

Must be able to safely handle and display live animals during the programs and be familiar with the zoo’s animal handling guidelines for the ambassador animals such as small mammals, birds of prey, snakes, turtles, amphibians, invertebrates (including tarantulas) and more.

Required to obtain and maintain a North Carolina driver’s license within 60 days of employment.
Required to receive Certified Interpretive Guide (CIG) training within one year of the hiring date and to maintain certification for the duration of employment.
***** Management settings –

Bachelor’s degree in biology, wildlife science, conservation biology, zoology from an accredited institution and two years of zoo or related work, preferably in a conservation education work unit.

The National Association for Interpretation’s Certified Interpretive Guide (CIG) certification is preferred.

Minimum requirements for training and experience
Bachelor’s degree in a natural science course at an appropriately accredited institution and two years of experience in the development and presentation of scientific interpretation and educational programs; or an equivalent combination of training and experience.

Supplementary and contact information
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on the required education and experience, as well as job-related knowledge, skills and abilities, regardless of race, religion, skin color, national origin, gender, pregnancy, gender identity or Expression, sexual orientation, age (40 or older), disability, national guard or veteran status, genetic information, political affiliation or political influence.

Please make sure that you fill out the application in full. CVs can be uploaded with your application, but will not be accepted in place of a fully completed application and will not be considered for qualifying credit. “See curriculum vitae” or “See attachment” are NOT accepted.

The degrees must be obtained from appropriately accredited institutions. Certificates and diplomas can be uploaded with your application.

To receive Veteran Preferences, you will need to scan and upload a copy of your DD-214 or discharge orders.

If you have technical problems submitting your application, please call the NeoGov Helpline at 855-524-5627.

Applicants seeking and receiving housing under the Americans with Disabilities Act (ADA) can submit paper applications by mail or fax. Please call Human Resources for assistance.

If several applications are submitted for a single advertisement, only the last application received before the application deadline will be considered. Applications must be submitted by 5 p.m. of the application deadline.
Due to the large number of applications received, we cannot give you any information about the status of your application over the phone. To check the status of your application, please log into your account. At the application deadline, the applications are “under review” and will be checked by the HR department for qualified applicants. The hiring process can take an average of 6 to 8 weeks.

It is the policy of the State of North Carolina and the NC Department of Natural and Cultural Resources that all employees provide proof of eligibility (immigration and naturalization) on the first day of employment. We take part in the E-Verify (Employment Eligibility Verification System).

NC Department of Natural and Cultural Resources
Personnel department
4603 Mail Service Center
Raleigh, NC 27699-4603
Phone: 919-807-6670

Please visit our website at for more information about our facility.

State of North Carolina
NOTE: Apply to the department listed in the advertisement

An Equal Opportunity Employer, North Carolina State Government

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